Call center intelligence
Turn every phone call into working knowledge
Automatic transcription, smart summaries, and AI insights for IP telephony contact centers — live dashboards, e-mail digests, and a searchable call archive.
How it works
Your calls flow in
Call recordings and call data arrive automatically from your PBX — there is nothing to upload by hand.
Every call becomes knowledge
Each conversation is automatically transcribed, summarized, and analyzed — AI insights are generated for every call.
Answers surface where you work
Live dashboards, scheduled e-mail digests, an AI agent that answers plain-language questions, and webhooks that trigger your systems.
Everything your call center already knows, finally visible
The service works continuously over your calls — from raw recording to answers you can act on.
Call-center performance
Your call center’s numbers, always in view — call data with cumulative totals, averages, and grouped breakdowns.
Agent performance insights
Know how every conversation went — whether the customer’s need was attended to, which product they called about, and whether the agent was pleasant and caring.
A complete call archive
Look back at any call recording instantly — a searchable archive of full transcriptions, summaries, and metrics.
Chat with your recordings
Ask your call archive real questions in plain language — an AI agent mines every call and answers important business questions.
AI-powered dashboards
Watch your contact center analytics live — AI-powered dashboards on screen and scheduled e-mail digests.
Webhooks that act
Make your systems react to what happens on calls — trigger downstream systems when conditions are met, for example every conversation where the customer’s need was not met.
Ask your archive real questions
The AI agent reads your calls, so you don’t have to.
Pricing
For TelXpress PBX customers, cloud and on-prem. Monthly price plus a one-time setup fee.
Basic
- Up to 5 users / extensions
- Up to 4,000 transcription minutes / month
- Up to 5 AI insights
- Call summaries
- 10 GB storage
Extended
- Up to 15 extensions
- Up to 10,000 minutes / month
- Up to 5 AI insights
- Call summaries
- Monthly reports
- Agent reports
- 50 GB storage
Service & sales centers
- Up to 30 extensions
- Up to 25,000 minutes / month
- Up to 10 AI insights
- Call summaries
- Monthly reports
- Scheduled reports (up to 30 / month)
- Agent reports
- Webhook API — transcripts, summaries, and insights (up to 15,000 / month)
- 200 GB storage
The service includes
Why Quality Bytes
TelXpress Info Center is built and operated by Quality Bytes Software LTD of Or Yehuda, Israel. Recordings, transcripts, and personal data are encrypted at rest with AES-256, all traffic is encrypted in transit, and every customer’s data is isolated from every other customer’s.
Frequently asked questions
Which phone systems does it work with?
TelXpress Info Center works with TelXpress PBX — cloud-hosted or installed on your own premises. Your recordings and call data flow in automatically; there is nothing to upload by hand. TelXpress Info Center can also work with any Asterisk or IP-based PBX. We provide a spec of our file formats and are ready to integrate your data.
Is TelXpress Info Center cloud or on-premises?
TelXpress Info Center is offered as a cloud service only. Pricing differs depending on whether your TelXpress PBX is hosted in the Quality Bytes cloud or installed on your own premises; the one-time setup fee covers installation and onboarding in both cases.
How is our data protected?
Recordings, transcripts and personal data are encrypted at rest with AES-256, all traffic is encrypted in transit, and every customer’s data is isolated from every other customer’s.
What can the AI agent answer?
Anything your call archive can answer, in plain language — for example how your sales department is doing today compared to yesterday, the five most common issues customers call about, or your overall customer satisfaction.
How do we get started?
Contact sales by phone or e-mail, choose the plan that fits your contact center, and the one-time setup fee covers installation and onboarding.